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Customer service Story
Starbucks would seem to be taking its client base for granted. In spite of being in business for over two decades, the business still faces a challenge. Long lines have become an irritation. At the same time, when individuals are willing to linger for a cup of coffee, in this economy, it's a good thing. There's no doubt to Starbuck's ever mounting popularity. But the question is, how long can they keep this up ?
Starbucks would seem to be doing well in making people wait. But in a world of deadlines, time is essential. Customer service surveys are a step forward into taking care of any company's problem, but do they really make a difference? Many factors come into play. Take into consideration the quantity of people participating in these surveys and then there's the specificity of the survey. How comprehensive are these surveys? What measures are taking place? Are clients being informed of the changes ?
It's one thing to put out the big fires. It's another take care of recalls at the same time handle big complaints. There is by no means one resolution to a dilemma. There is never a solution to solve every problem. But, when there's a will, there is a way.